You’ve been there. Simply trying to get help with something – internet service, health insurance paperwork, tech support for your phone – and can’t get an actual person on the phone. Why do companies do that? Why is customer service so bad these days? Will it ever get any better? On “KOA Q and A” Ed Greene talks with Customer Service Expert, Amas Tenumah, author of No One Wants Customer Service and Founder of BetterXperience to find out the best ways to get - and give - better customer service!